RETURN POLICY
Thank you for shopping at Loose Leaf Publishers. We are committed to providing you with high-quality products and exceptional customer service. This Return Policy outlines your rights and responsibilities under the Australian Consumer Law (ACL).
1. STATUTORY RIGHTS
- Our goods come with guarantees that cannot be excluded under the ACL. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.
- You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
2. RETURNS
- We understand that circumstances may arise where you need to return a product. To be eligible for a return, you must provide proof of purchase, such as an order confirmation or receipt.
- You may be entitled to a return or refund in the following circumstances:
- The product is faulty, damaged, or not as described.
- The product does not perform as expected and the issue was not made clear to you before purchase.
- You received the wrong product.
- Please note that return eligibility may be subject to additional requirements as specified by the ACL.
3. CHANGE OF MIND RETURNS
- If you change your mind about a purchase, we are not obligated to accept returns or provide refunds.
- However, in certain cases, we may allow change of mind returns at our sole discretion. If eligible, you may be required to cover the return shipping costs and a restocking fee.
- Please contact our customer service team within a reasonable time frame to discuss change of mind returns.
4. PROCEDURE
- To initiate a return, please contact our customer service team within a reasonable time frame. They will provide you with instructions on how to proceed.
- When returning a product, it must be in its original condition, unused, and in its original packaging.
- We recommend using a trackable shipping service and purchasing shipping insurance, as we are not responsible for any items lost or damaged during the return shipping process.
5. REFUNDS
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed promptly using the original payment method. Please allow for reasonable processing time.
- If your refund is rejected, we will provide you with a detailed explanation.
6. CONTACT US
If you have any questions or concerns about our Return Policy or need assistance with a return, please contact our customer service team at info@looseleafpublishers.com.au
DATED: 27/07/2023